Effective date
September 2, 2024
Privacy Policy
Thank you for choosing to use our website. At Manlee, we take your privacy seriously and are committed to protecting the personal information of our customers. This policy outlines how we collect, use, and share your information. By using our website, you agree to the terms of our Privacy Policy. If you have any questions or concerns, please don't hesitate to contact us through the contact section of our site here.
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As a local business, the privacy our customers rely on us to safeguard is important to us and we take the necessary steps to limit the amount of dissemination of personal information and ensure appropriate levels of privacy are upheld. We will be transparent about how we handle your personal information and will not willingly share your information unless absolutely necessary. ​
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This policy relates to the customer personal information collected by Manlee on this website. Throughout this policy, we collectively refer to ourselves as “Manlee”, “we”, “us” or “our”. In this policy, we describe what personal information we collect; how we use, share and manage it; and how you can access, update and/or correct your personal information.
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How do I know if there are changes to the privacy policy?
We may make changes to this policy from time to time. Any changes we make will become effective when we post a modified version of the policy on this webpage and the date the changes were made will also be updated to reflect this. By continuing to use our services or purchase products on our website after the modified version of the policy has been posted, you are accepting the changes to the policy, subject to any additional requirements which may apply. If you do not agree to the changes in our policy, it is your responsibility to stop using our services or purchasing products on our website. It is your obligation to ensure that you read, understand, and agree to the latest version of the policy. The “Effective Date” at the top of the policy indicates when it was last updated.
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Who do I contact with privacy questions/concerns?
For all privacy related questions, please contact us through the contact section with a title similar to "privacy question and/or concern" on our site here. We will in our full capacity, respond back with answers to your questions/concerns. Please do not contact our physical location by phone or talk to our staff in-person at our physical location to discuss this topic or related topics, as they do not have access/knowledge to the relevant information regarding your personal information or it's usages. This is also a way that we limit the spread of your personal information.
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Who has access to the information?
To the best of our knowledge, only we (internally) have access to your personal information initially. Only when absolutely necessary, do we share your information (such as when required by law or when it is necessary for business operations). This however, does not mean that we have absolute knowledge of who has access to the information you provide to us through the use of our website and services. Or where your personal information may be stored/sent or how it is otherwise processed/used. As an example, the company that hosts our website and the financial companies responsible for handling and processing payment information have their own privacy policies and we are not responsible for the business operations/practices of these companies that we will refer to as "Third-parties" or "Third-party companies".
In the case of our web host, you can find their privacy policy here. For the privacy policy of the companies responsible for handling payment information, please refer to the policies of your credit card provider or financial/banking institution that your card is associated with.
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What type of information do you collect?
We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information, in a variety of ways, including: directly from you, by third parties, through in-store technologies, and when you are interacting with us online.
“Personal information” is any information that identifies you or could be reasonably associated with you. The personal information we collect may include contact information such as your name, email address, address, and phone numbers, as well as information about the specific products that you purchase from us online. As well as information collected automatically when you interact with us online or is collected through your usage of our website. Personal information that we collect may include personal transactional/financial information, and information about your purchases on our website.
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What do you do with the information you collect?
We only utilize the information that you provide to use to; facilitate the process of selling the item(s) that you purchase from us, contacting you regarding the item(s) you purchase/exchange, conversing with you (online or by phone) after we have received an inquiry from you, occasionally send a promotional email, and attempt to contact you in the case of an emergency or issue with your account or our website. We do not willingly sell or otherwise, process your information that we ourselves internally have on record of you, the only exception to this would be if we were to sell or transfer any part of our business to another individual/corporation.​
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What are my rights in relation to the personal information?
Under Canadian privacy law, you have the right to request access to, and correction, and deletion of the personal information we hold about you, or make a complaint, subject to any legal restrictions. Upon request, we will respond to your request within a reasonable timeframe, in compliance with applicable laws. ​
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Most of the personal information we hold about you is accessible to you through your online account(s). You can access and update or correct your personal information by logging into your account(s) and making updates to your profile information and your preferences.​
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For personal information that is not available through your online account(s), you can request access or correction, request a review, or make a privacy complaint by contacting us through the contact form on our site here. And we will do our utmost to contact the necessary "Third parties" in order to process the change, subject to the policies of the "Third parties" and legal restrictions when/where applicable.
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It is your responsibility to provide accurate, correct, and complete information. If you notice any errors in your personal information that need to be updated and you cannot do so yourself, please let us know through the contact form of our site here.
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Some of our activities on the website are subject to the jurisdiction of the Office of the Privacy Commissioner of Canada; other activities are subject to the jurisdiction of the Privacy Commissioner of your province or territory of residence.
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When do you collect this information?
Personal information is collected from you when you visit/access our website, create/login to an account on our website, make a purchases through our website, and when you contact us through the contact section of our website. Information may also be collected in other cases unbeknownst to us when you are entering/leaving our website.
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Where do you store this information?
Internally we only store your information through the website and do not send/share/make a record of the information unless absolutely required by law or to complete a transaction. To our knowledge, our web host (themselves or their affiliates/service providers) stores the information on servers located in the USA, Europe, Israel and other jurisdictions. The personal information is processed by Wix.com Ltd. in Israel.
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Why do you collect this information?
We use your personal information for the following purposes:
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To provide and operate the website and it's services
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To provide our customers with ongoing assistance
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To be able to contact our customers with general and personalized service-related notices and occasional promotional messages
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To reinforce customer information accuracy and fraud prevention
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To comply with any applicable laws and regulations
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How do you collect this information?
We collect personal information in the following ways:
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Directly From You
​For example: When you voluntarily share information about yourself with us we collect that information in order to provide you with the items you purchase, respond to your inquiry, or for any other purpose related to the operation of this website and it's associated services.
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From Other Sources​
​For example: When you use our website your personal data and information may be recorded by our web host (themselves or their affiliates/service providers) in order to provide you a smooth online experience.​​​​​
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How do you use this information?
We use your personal information in order to provide you with our services and products, which include:​
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Processing your transactions and exchanges for your online orders
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Fulfilling your online product and service requests, inquiries, and purchases
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Providing you with a quote for an item(s)
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Informing you about the status of an item(s) or order(s)
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Processing your account creation
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Creating, administering, and maintaining your accounts and the information associated with it
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​Validating the contact information that you provide us, such as your name, email address and phone number
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Sending occasional promotional emails to provided email address​​​
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How do you protect and store this information?
We take the security of your personal information seriously and are committed to protecting your privacy through multiple means of administrative, physical, and technical safeguards. By having these safeguards, we aim to avoid the misuse, unauthorized access, disclosure, or modification of your personal information that we hold on our website. Our web host has implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, payment information (such as a credit card number) is protected by an industry standard SSL/TLS encrypted connection; and they regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification, and do routine tests on their systems.
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Regardless of the measures and efforts taken, we cannot and do not guarantee the absolute protection and security of your personal information, or any other information you upload, publish or otherwise share with us or anyone else. We encourage you to be careful, set a strong password for your account, and avoid submitting any non-essential information (such as in the "about me" section for your account) which, if exposed, could cause you harm.
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How do you share the information?
We may share your personal information with our employees/staff so they can provide you with personalized service (E.g. Your name and phone number so they can contact you about an item(s) or order(s), or to confirm information about you in order to verify your identity).​
We will not share your personal information with anyone outside of ourselves, except as indicated below:
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If our web host/provider (themselves or their affiliates) deem it necessary at their discretion to share your information with other parties.
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If we are required by law or by a financial institution to provide information to related parties (E.g. Government entities and financial reporting service providers.).
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How long do you store this information?
We will store your personal information for as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law. Once no longer required, your personal information will be securely destroyed or anonymized (so the information no longer identifies you). You may also login to your account(s) and freely edit the information associated it, or contact us through our contact form to request a full account deletion from our website here.
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Please note that if your personal information is collected by a "Third party", it will be retained in accordance with the privacy policies and records retention requirements of that "Third party".